Transforming urgent & emergency care together: phase 1 final report

Research report


Manley, K., Jackson, C., Martin, A., Apps, J., Setchfield, I., Oliver, G., East Kent Hospitals University NHS Foundation Trust, South East Coast Ambulance Service and Ashford, NHS Canterbury & Coastal, NHS South Kent Coast and NHS Thanet Clinincal Commissioning Groups 2014. Transforming urgent & emergency care together: phase 1 final report. Canterbury, UK England Centre for Practice Development: Canterbury Christ Church University.
AuthorsManley, K., Jackson, C., Martin, A., Apps, J., Setchfield, I., Oliver, G., East Kent Hospitals University NHS Foundation Trust, South East Coast Ambulance Service and Ashford, NHS Canterbury & Coastal, NHS South Kent Coast and NHS Thanet Clinincal Commissioning Groups
TypeResearch report
KeywordsClinical systems leadership; whole systems; assess treat sort competence framework; workforce development, urgent and emergency care
Year2014
PublisherEngland Centre for Practice Development: Canterbury Christ Church University
Place of publicationCanterbury, UK
ISBN9781909067363
Output statusPublished
File
Publication dates
Print02 Nov 2014
Publication process dates
Deposited31 Mar 2016
Accepted02 Nov 2014
FunderHealth Education Kent Surrey Sussex
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Manley, K. 2018. Quality clinical leadership for improving patient safety with patients, carers and staff centre stage.
A realist synthesis of effective continuing professional development (CPD): a case study of healthcare practitioners' CPD
Manley, K., Martin, A., Jackson, C. and Wright, T. 2018. A realist synthesis of effective continuing professional development (CPD): a case study of healthcare practitioners' CPD. Nurse Education Today. 69, pp. 134-141.
Baseline case study report: the rich picture
Jackson, C. 2018. Baseline case study report: the rich picture.
Survey of international experts to build consensus about optimum care standards, educational programmes, care environments & technological developments for people living with dementia
Wright, T. and Jackson, C. 2018. Survey of international experts to build consensus about optimum care standards, educational programmes, care environments & technological developments for people living with dementia.
A scoping review of staff training and education needs
Martin, A. and Jackson, C. 2018. A scoping review of staff training and education needs.
CASCADE baseline review of current partner technology enabled care service (TECS) initiatives and proposal for a collaborative evaluation strategy
Jackson, C. 2018. CASCADE baseline review of current partner technology enabled care service (TECS) initiatives and proposal for a collaborative evaluation strategy.
Using participatory practice development, Delphi and realist research approaches to understand how frontline teams can use the workplace to integrate learning, development, improvement and innovation
Manley, K. and Jackson, C. 2018. Using participatory practice development, Delphi and realist research approaches to understand how frontline teams can use the workplace to integrate learning, development, improvement and innovation.
Using participatory, practice development, Delphi and realist research approaches to understand how frontline teams can use the workplace to make sustainable improvements in the quality of their practice
Manley, K., Jackson, C., Martin, A. and Wright, T. 2018. Using participatory, practice development, Delphi and realist research approaches to understand how frontline teams can use the workplace to make sustainable improvements in the quality of their practice.
The person, interactions and environment programme to improve care of people with dementia in hospital: a multisite study
Godfrey, M., Young, J., Shannon, R., Skingley, A., Woolley, R., Arrojo, F., Brooker, D., Manley, K. and Surr, C. 2018. The person, interactions and environment programme to improve care of people with dementia in hospital: a multisite study. Health Services and Delivery Research. 6 (23). https://doi.org/https://www.journalslibrary.nihr.ac.uk/hsdr/hsdr06230/.
Safety culture, quality improvement, realist evaluation (SCQIRE): evaluating the impact of the patient safety collaborative initiative
Manley, K., Jackson, C., McKenzie, C., Martin, A. and Wright, T. 2017. Safety culture, quality improvement, realist evaluation (SCQIRE): evaluating the impact of the patient safety collaborative initiative.
Patient safety, culture, leadership and improvement capability in frontline practice
Martin, A. and Manley, K. 2017. Patient safety, culture, leadership and improvement capability in frontline practice.
The role of the link nurse in infection prevention and control (IPC): developing a link nurse framework
Manley, K. and Gallagher, R. 2012. The role of the link nurse in infection prevention and control (IPC): developing a link nurse framework. London Royal College of Nursing.
Running a research consultation group with parents and carers of children with complex health needs who use children’s rehabilitation therapy services: practical considerations and insights
Hutton, E., Apps, J., Wells, G. and Cowie, C. 2017. Running a research consultation group with parents and carers of children with complex health needs who use children’s rehabilitation therapy services: practical considerations and insights.
5 school newsletter mistakes you're probably making
Apps, J. 2017. 5 school newsletter mistakes you're probably making. Teach Primary. 11 (3), pp. 62-63.
Consulting parents and carers of children with complex needs who use rehabilitation therapy services about research - what issues are important?
Hutton, E., Apps, J., Cowie, C. and Wells, G. 2018. Consulting parents and carers of children with complex needs who use rehabilitation therapy services about research - what issues are important?
Evaluation report of the impact of the second year of the Community Art Studio Group initiative to enhance the mental health and wellbeing of residents in Canterbury
Jackson, C. 2017. Evaluation report of the impact of the second year of the Community Art Studio Group initiative to enhance the mental health and wellbeing of residents in Canterbury.
A pedagogic study to measure the effectiveness of an impact indicators framework for CPD learning on practitioner development in the workplace
Jackson, C. 2017. A pedagogic study to measure the effectiveness of an impact indicators framework for CPD learning on practitioner development in the workplace.
First in family to attend University: understanding and enabling the parent-child support relationship
Apps, J. and Christie, S. 2018. First in family to attend University: understanding and enabling the parent-child support relationship. International Journal About Parents in Education. 10 (1), pp. 59-69.
Primary care strategic workforce planning programme
Jackson, C. and Wright, T. 2017. Primary care strategic workforce planning programme.
Developing standards for an integrated approach to workplace facilitation for interprofessional teams in health and social care contexts: a Delphi study
Martin, A. and Manley, K. 2017. Developing standards for an integrated approach to workplace facilitation for interprofessional teams in health and social care contexts: a Delphi study. Journal of Interprofessional Care. https://doi.org/10.1080/13561820.2017.1373080
Practice development - what can it offer us as an approach to co- designing sustainable research, innovation and improvement?
Jackson, C. 2017. Practice development - what can it offer us as an approach to co- designing sustainable research, innovation and improvement?
Reflections on the SCQIRE project: an evaluation in progress
Jackson, C. 2017. Reflections on the SCQIRE project: an evaluation in progress.
Addressing the issue of safer staffing in community care settings: shining the spotlight on doing things differently
Jackson, C. 2017. Addressing the issue of safer staffing in community care settings: shining the spotlight on doing things differently.
Embedding the CPD impact tool in faculty programmes: a snapshot pilot of its potential application
Jackson, C. 2017. Embedding the CPD impact tool in faculty programmes: a snapshot pilot of its potential application.
Facilitating in the moment of practice
Jackson, C. and Manley, K. 2017. Facilitating in the moment of practice.
Safety culture, quality improvement realistic evaluation. SCQIRE project
Jackson, C. 2017. Safety culture, quality improvement realistic evaluation. SCQIRE project.
Overcoming synecdoche: why practice development and quality improvement approaches should be better integrated
Manley, K., Büscher, A., Jackson, C., O’Connor, S. and Stehling, H. 2017. Overcoming synecdoche: why practice development and quality improvement approaches should be better integrated. International Practice Development Journal. 7 (1). https://doi.org/10.19043/ipdj.71.012
The contribution of community singing groups to the well-being of older people: participant perspectives from the United Kingdom
Skingley, A., Martin, A. and Clift, S. 2016. The contribution of community singing groups to the well-being of older people: participant perspectives from the United Kingdom. Journal of Applied Gerontology. 35 (12), pp. 1302-1324. https://doi.org/10.1177/0733464815577141
Safe caseloads for adult community nursing services – an updated review of the evidence
Jackson, C., Wright, T. and Martin, A. 2016. Safe caseloads for adult community nursing services – an updated review of the evidence.
An overview of practice development
Manley, K. 2016. An overview of practice development. in: McCormack, B. and McCance, T. (ed.) Person-Centred Practice In Nursing and Health Care: Theory and Practice Chichester Wiley-Blackwell.
Transforming the NHS through transforming ourselves
Akhtar, M., Casha, J., Ronder, J., Sakel, M., Wight, C. and Manley, K. 2016. Transforming the NHS through transforming ourselves. International Practice Development Journal. 6 (2). https://doi.org/10.19043/ipdj.62.005
Transforming the workforce through systems leadership and workplace facilitation of learning development and improvement
Manley, K. and Martin, A. 2016. Transforming the workforce through systems leadership and workplace facilitation of learning development and improvement. Enhancing Practice Conference: Unearthing the Architecture of Practice Patterns, Practice Development and the Co-Construction of Healthful Workplaces. Queen Margaret University, Edinburgh, Scotland
Leading in context: the collective power of transformational leadership
Jackson, C. 2016. Leading in context: the collective power of transformational leadership.
Using systems thinking to identify workforce enablers for a whole systems approach to urgent and emergency care delivery: a multiple case study
Manley, K., Martin, A., Jackson, C. and Wright, T. 2016. Using systems thinking to identify workforce enablers for a whole systems approach to urgent and emergency care delivery: a multiple case study. BMC Health Services Research. https://doi.org/10.1186/s12913-016-1616-y
Facilitation skills: the catalyst for increased effectiveness in consultant practice and clinical systems leadership
Manley, K. and Titchen, A. 2016. Facilitation skills: the catalyst for increased effectiveness in consultant practice and clinical systems leadership. Educational Action Research. https://doi.org/10.1080/09650792.2016.1158118
Implementing & evaluating a community of practice for health visiting - final report
Manley, K., Greaves, J., Health Education Kent Surrey and Sussex, Kent Community Healthcare Foundation Trust and Medway Community Health 2016. Implementing & evaluating a community of practice for health visiting - final report.
Measuring the impact of continuing professional development (CPD) learning on patient experience outcomes in the workplace – a realist synthesis and evaluation
Jackson, C. 2015. Measuring the impact of continuing professional development (CPD) learning on patient experience outcomes in the workplace – a realist synthesis and evaluation.
Review: The influence of authentic leadership and supportive professional practice environments on new graduate nurses’ job satisfaction
Jackson, C. 2016. Review: The influence of authentic leadership and supportive professional practice environments on new graduate nurses’ job satisfaction. Journal of Research in Nursing. 21 (2), pp. 137-138. https://doi.org/10.1177/1744987115624840
Developing a caseload model to reflect the complexity of district and community nursing
Wright, T., Jackson, C., Manley, K., Martin, A. and Leary, A. 2015. Developing a caseload model to reflect the complexity of district and community nursing. Primary Health Care. 25 (7), pp. 32-33. https://doi.org/10.7748/phc.25.7.32.e1057
The Cassandra project: recognising the multidimensional complexity of community nursing for workforce development
Jackson, C., Leary, A., Wright, T., Leadbetter, T., Manley, K. and Martin, A. 2015. The Cassandra project: recognising the multidimensional complexity of community nursing for workforce development. Canterbury Christ Church University England Centre for Practice Development.
Continuing professional development (CPD) for quality care: context, mechanisms, outcome and impact: Education Outcomes Framework: round 2 funding: final report January 2015
Jackson, C., Manley, K., Martin, A. and Wright, T. 2015. Continuing professional development (CPD) for quality care: context, mechanisms, outcome and impact: Education Outcomes Framework: round 2 funding: final report January 2015. Canterbury Christ Chruch University England Centre for Practice Development.
The Cassandra Project- building a sustainable workload activity model for future community and district nursing workforce capacity planning
Jackson, C., Leary, A., Manley, K., Wright, T. and Martin, A. 2015. The Cassandra Project- building a sustainable workload activity model for future community and district nursing workforce capacity planning.
Transforming urgent & emergency care together: developing standards for integrated facilitation in and about the workplace
Manley, K., Martin, A., Jackson, C., Wright, T. and Health Education Kent Surrey and Sussex 2015. Transforming urgent & emergency care together: developing standards for integrated facilitation in and about the workplace. Canterbury, UK Canterbury Christ Church University.
The Cassandra project: building a sustainable workload activity model for future community and district nursing workforce capacity planning
Jackson, C. 2015. The Cassandra project: building a sustainable workload activity model for future community and district nursing workforce capacity planning.
Facilitating a culture of innovation across health care- spirals of connectedness for multiple transformations from workplace to system
Jackson, C. 2016. Facilitating a culture of innovation across health care- spirals of connectedness for multiple transformations from workplace to system.
Making the complexity of community nursing visible
Jackson, C. and Leary, A. 2015. Making the complexity of community nursing visible.
Cassandra community workload activity project: phase 1
Jackson, C. 2015. Cassandra community workload activity project: phase 1.
Bespoke CPD for practice nurses
Jackson, C., Crouch, S., Price, S. and Wright, T. 2015. Bespoke CPD for practice nurses. Practice Nursing. 26 (2), pp. 1-5. https://doi.org/10.12968/pnur.2015.26.2.94
Transforming primary care: vision and reality: a whole systems approach to developing the workforce
Jackson, C. and Manley, K. 2015. Transforming primary care: vision and reality: a whole systems approach to developing the workforce.
Making the complexity of community nursing visible: the Cassandra project
Jackson, C., Manley, K., Martin, A., Wright, T. and Leadbetter, T. 2015. Making the complexity of community nursing visible: the Cassandra project. British Journal of Community Nursing. 20 (3), pp. 126-133. https://doi.org/10.12968/bjcn.2015.20.3.126
Engagement-related process factors in services for street-connected children and young people in low and middle income countries: a thematic synthesis
Coren, E., Hossain, R., Ramsbotham, K., Martin, A. and Pardo Pardo, J. 2014. Engagement-related process factors in services for street-connected children and young people in low and middle income countries: a thematic synthesis. London International Initiative for Impact Evaluation (3ie).
Interventions for promoting reintegration and reducing harmful behaviour and lifestyles in street-connected children and young people
Coren, E., Hossain, R., Pardo Pardo, J., Veras, M., Chakraborty, K., Harris, H. and Martin, A. 2013. Interventions for promoting reintegration and reducing harmful behaviour and lifestyles in street-connected children and young people. The Cochrane Library. https://doi.org/10.1002/14651858.CD009823.pub2
A snapshot culture assessment undertaken for Kent and Medway Partnership NHS Trust
Jackson, C. 2014. A snapshot culture assessment undertaken for Kent and Medway Partnership NHS Trust. Canterbury Canterbury Christ Church University.
Report to the Creative Foundation on the Folkestone Triennial Review
van Vuuren, W., Jackson, A., Powell, S. and Apps, J. 2012. Report to the Creative Foundation on the Folkestone Triennial Review.
Action learning: maximizing learning in the workplace
Jackson, C. and Thurgate, C. 2011. Action learning: maximizing learning in the workplace. British Journal of Healthcare Assistants. 5 (9), pp. 454-456.
Developing the role of the Assistant Practitioner
Jackson, C. 2010. Developing the role of the Assistant Practitioner.
Preparing for the new graduate workforce across health provider organisations
Manley, K. and Jackson, C. 2011. Preparing for the new graduate workforce across health provider organisations.
Navigating contested terrain - AP stories from the frontline
Jackson, C. and Thurgate, C. 2011. Navigating contested terrain - AP stories from the frontline. British Journal of Healthcare Assistants. 5 (7), pp. 346-349.
Career planning for the future - where to from here?
Jackson, C. 2011. Career planning for the future - where to from here? in: Jackson, C. and Thurgate, C. (ed.) Workplace Learning in Health and Social Care: A Student's Guide Maidenhead Open University Press. pp. 112-126
How does learning happen in the workplace?
Jackson, C. 2011. How does learning happen in the workplace? in: Jackson, C. and Thurgate, C. (ed.) Workplace Learning in Health and Social Care: A Student's Guide Maidenhead Open University Press. pp. 12-21
First do no harm: reflections on setting up a fitness to practice panel at Canterbury Christ Church University
Jackson, C., Biela, C. and Levine, A. 2008. First do no harm: reflections on setting up a fitness to practice panel at Canterbury Christ Church University.
Becoming a learning community: a transformative journey towards a sustainable model to support student learning in practice
Jackson, C. and West, S. 2008. Becoming a learning community: a transformative journey towards a sustainable model to support student learning in practice.
Personal development plans and workplace learning
Jackson, C. and Thurgate, C. 2011. Personal development plans and workplace learning. British Journal of Healthcare Assistants. 5 (6), pp. 292-296.
Transforming professional development for an era of interagency leadership
Hryniewicz, L. and Jackson, C. 2010. Transforming professional development for an era of interagency leadership.
Report to Folkestone Harbour Company: Results of consultations on Folkestone seafront - a new approach
van Vuuren, W., Powell, S. and Apps, J. 2010. Report to Folkestone Harbour Company: Results of consultations on Folkestone seafront - a new approach. Folkestone Harbour Company.
The importance of partnership working in the design and implementation of band A assistant practitioner roles - a case example
Thurgate, C. and Jackson, C. 2010. The importance of partnership working in the design and implementation of band A assistant practitioner roles - a case example. British Journal of Healthcare Assistants. 4 (12), pp. 603-604.
Learning leaders, new professional identities and the implications for children’s centres and early years
Jackson, C. and Hryniewicz, L. 2011. Learning leaders, new professional identities and the implications for children’s centres and early years.
An analysis of conversion to UCAS 'Accepted Applicant' status of AHKM partnership school students
Apps, J., Bryant, R. and Rogers, R. 2010. An analysis of conversion to UCAS 'Accepted Applicant' status of AHKM partnership school students. Aimhigher Kent and Medway.
Understanding the importance of career planning
Thurgate, C. and Jackson, C. 2011. Understanding the importance of career planning. British Journal of Healthcare Assistants. 5 (1), pp. 35-37.
Partnership working and the assistant practitioner
Thurgate, C. and Jackson, C. 2010. Partnership working and the assistant practitioner. British Journal of Healthcare Assistants. 4 (12), pp. 603-604.
Facing the challenge: the development of assistant practitioners
Thurgate, C. and Jackson, C. 2010. Facing the challenge: the development of assistant practitioners. British Journal of Healthcare Assistants. 4 (11), pp. 546-547.
Developing foundation degrees in adult health services
Thurgate, C. and Jackson, C. 2010. Developing foundation degrees in adult health services. British Journal of Healthcare Assistants. 4 (8), pp. 382-383.
Creative thinking for whole systems working
Jackson, C. and Ellis, P. 2010. Creative thinking for whole systems working. in: Standing, M. (ed.) Clinical Judgement and Decision-Making in Nursing and Interprofessional Healthcare Maidenhead Open University Press.
Supporting parents and professionals
Apps, J. 2009. Supporting parents and professionals. Children in Scotland.
Family support in extended schools: planning, commissioning and delivery
Apps, J., Ashby, V. and Baumann, M. 2007. Family support in extended schools: planning, commissioning and delivery. London, UK National Family and Parenting Institute.
Family support in children's centres: planning, commissioning and delivery
Apps, J., Reynolds, J., Ashby, V. and Husain, F. 2007. Family support in children's centres: planning, commissioning and delivery. London, UK National Family and Parenting Institute.
Assessments of parenting and parenting support need: a study of four professional groups
Kellett, J. and Apps, J. 2009. Assessments of parenting and parenting support need: a study of four professional groups. York, UK Joseph Rowntree Foundation.
Training for parenting support
Cotton, D., Reynolds, J. and Apps, J. 2009. Training for parenting support. London, UK National Family and Parenting Institute.
Can government measure family wellbeing?
Wollny, I., Apps, J. and Henricson, C. 2010. Can government measure family wellbeing? Family and Parenting Institute.
Effectiveness of a social support intervention on infant feeding practices: randomised controlled trial
Watt, R., Tull, K., Hardy, R., Wiggins, M., Kelly, Y., Molloy, B., Dowler, E., Apps, J. and McGlone, P. 2009. Effectiveness of a social support intervention on infant feeding practices: randomised controlled trial. Journal of Epidemiology & Community Health. 63 (2), pp. 156-162. https://doi.org/10.1136/jech.2008.077115
An overview of the national challenges of embedding an assistant practitioner workforce in health and social care
Thurgate, C. and Jackson, C. 2010. An overview of the national challenges of embedding an assistant practitioner workforce in health and social care. British Journal of Healthcare Assistants. 4 (11), pp. 546-547.
Linking up directories of children's services
Barrett, H., Apps, J., Petrou, T., Ntow, S., Husain, F. and Henricson, C. 2006. Linking up directories of children's services. London, UK Department for Education and Skills.