Developing conversational agents for use in criminal investigations
Journal article
Hepenstal, S., Zhang, L., Kodagoda N. and Wong B.L.W 2021. Developing conversational agents for use in criminal investigations. ACM Transactions on Interactive Intelligent Systems. 11 (3-4), pp. 1-35. https://doi.org/10.1145/3444369
Authors | Hepenstal, S., Zhang, L., Kodagoda N. and Wong B.L.W |
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Abstract | The adoption of artificial intelligence (AI) systems in environments that involve high risk and high consequence In this paper, we present a novel approach to designing a conversational agent (CA) AI system for intelligence analysis that tackles these issues.We discuss the results and implications of three different studies; a Cognitive Task Analysis to understand analyst thinking when retrieving information in an investigation, Emergent Themes Analysis to understand the explanation needs of different system components, and an interactive experiment with a prototype conversational agent. Our prototype conversational agent, named Pan, demonstrates transparency provision and mitigates brittleness by evolving new CA intentions. We encode interactions with the CA with human factors principles for situation recognition and use interactive visual analytics to support analyst reasoning. Our approach enables complex AI systems, such as Pan, to be used in sensitive environments and our research has broader application than the use case discussed. |
Keywords | Explainability; Criminal intelligence analysis; Conversational agents; Transparency |
Year | 2021 |
Journal | ACM Transactions on Interactive Intelligent Systems |
Journal citation | 11 (3-4), pp. 1-35 |
Publisher | ACM |
ISSN | 2160-6455 |
Digital Object Identifier (DOI) | https://doi.org/10.1145/3444369 |
Official URL | https://dl.acm.org/doi/abs/10.1145/3444369 |
Publication dates | |
Online | 31 Aug 2021 |
Publication process dates | |
Accepted | 01 Dec 2020 |
Deposited | 03 Nov 2021 |
Accepted author manuscript | |
Output status | Published |
https://repository.canterbury.ac.uk/item/8z653/developing-conversational-agents-for-use-in-criminal-investigations
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