An analysis of expertise in intelligence analysis to support the design of human-centered artificial intelligence

Conference paper

Hepenstal, S., Zhang, L. and Wong, BL William 2021. An analysis of expertise in intelligence analysis to support the design of human-centered artificial intelligence. https://doi.org/10.1109/SMC52423.2021.9659095
AuthorsHepenstal, S., Zhang, L. and Wong, BL William
TypeConference paper
Description

Intelligence analysis involves unpredictable processes and decision making about complex domains where analysts rely upon expertise. Artificial Intelligence (AI) systems could support analysts as they perform analysis tasks, to enhance their expertise. However, systems must also be cognisant about how expertise is gained and designed so that this is not impinged. In this paper, we describe the results of Cognitive Task Analysis interviews with 6 experienced intelligence analysts. We capture themes, in terms of their decision making paths during an analysis task, and highlight how each theme is both influenced by expertise and an influence upon expertise. We also identify important interdependencies between themes. We propose that our findings can be used to help design Human-Centered AI (HCAI) systems for supporting intelligence analysts.

Year2021
Conference 2021 IEEE International Conference on Systems, Man and Cybernetics
Digital Object Identifier (DOI)https://doi.org/10.1109/SMC52423.2021.9659095
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Deposited10 Feb 2022
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