Can employees' trust their supervisor? The role of high-performance work systems and stewardship climate on employee voice.
Journal article
Badru, Akinjide F, Karadas, Georgiana, Olugbade, Olusegun A and Hassanie, Souad 2024. Can employees' trust their supervisor? The role of high-performance work systems and stewardship climate on employee voice. Heliyon. 10 (19), p. e37795. https://doi.org/10.1016/j.heliyon.2024.e37795
| Authors | Badru, Akinjide F, Karadas, Georgiana, Olugbade, Olusegun A and Hassanie, Souad |
|---|---|
| Abstract | The focus of this research is to investigate the factors that influence employee voice behaviour by examining the integration of high-performance work systems, stewardship climate, and trust in supervisor. Drawing on social exchange theory and leader-member exchange, this study investigates the positive relationship between trust in supervisor, high-performance work systems, stewardship climate and employee voice. Data were collected in three stages from 376 Nigerian telecommunications customer-contact employees. Partial Least Squares-Structural Equation Modelling was used to test the dataset. The findings indicate that high-performance work systems have a favourable association with employee voice, while stewardship climate has an adverse correlation with employee voice. Moreover, trust in supervisor is found to mediate and enhance the favourable relationship between high-performance work systems, stewardship climate, and employee voice. The relevance of this study to service industries, management research, and its practical implications is discussed. [Abstract copyright: © 2024 The Authors.] |
| Keywords | Employee voice; High-performance work systems; Trust in supervisors; PLS-SEM; Stewardship climate |
| Year | 2024 |
| Journal | Heliyon |
| Journal citation | 10 (19), p. e37795 |
| Publisher | Elsevier |
| ISSN | 2405-8440 |
| Digital Object Identifier (DOI) | https://doi.org/10.1016/j.heliyon.2024.e37795 |
| https://doi.org/S2405-8440(24)13826-1 | |
| Official URL | https://doi.org/10.1016/j.heliyon.2024.e37795 |
| Publication dates | |
| Online | 11 Sep 2024 |
| Publication process dates | |
| Accepted | 10 Sep 2024 |
| Deposited | 24 Oct 2024 |
| Publisher's version | License File Access Level Open |
| Output status | Published |
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https://repository.canterbury.ac.uk/item/99738/can-employees-trust-their-supervisor-the-role-of-high-performance-work-systems-and-stewardship-climate-on-employee-voice
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