Collegial surface acting emotional labour, burnout, and intention to leave in novice and pre-retirement nurses in the United Kingdom: a cross sectional study.

Journal article

Theodosius, C., Koulougliotti, C., Kersten, P., Rosten, C., Clarke, A. and Warren, Z. 2021. Collegial surface acting emotional labour, burnout, and intention to leave in novice and pre-retirement nurses in the United Kingdom: a cross sectional study. Nursing Open. 8 (1), pp. 463-472. https://doi.org/10.1002/nop2.649
AuthorsTheodosius, C., Koulougliotti, C., Kersten, P., Rosten, C., Clarke, A. and Warren, Z.
Abstract

To investigate the relationship between surface and deep acting in nurses' patient-focused and collegial emotional labour, with emotional exhaustion, depersonalization and personal accomplishment and intention to leave.

Design
A cross-sectional descriptive study using the Emotional Labour Scale, the Maslach Burnout Inventory and intention to leave Yes/No questions with 118 Registered Nurses to measure patient-focused and collegial emotional labour, burnout and intention to leave.

Results
Surface acting in patient-focused and collegial emotional labour was found to have positive associations with burnout and intention to leave their current job. Only surface acting in patient-focused emotional labour was positively associated with intention to leave the organization and/or the profession. The novice nurses carried out more deep acting collegial emotional labour than the pre-retirement nurses.

Conclusions
Collegial emotional labour is significant to nurses' intention to leave their current job but not their intention to leave the organization and/or the profession.

KeywordsCollegial emotional labour; Nurses; Nursing; Burnout
Year2021
JournalNursing Open
Journal citation8 (1), pp. 463-472
PublisherWiley
ISSN2054-1058
Digital Object Identifier (DOI)https://doi.org/10.1002/nop2.649
Official URLhttps://onlinelibrary.wiley.com/doi/full/10.1002/nop2.649
FunderBurdett Trust
Publication dates
Online15 Oct 2020
Publication process dates
Deposited14 Apr 2022
Publisher's version
License
Output statusPublished
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