Service analysis - a consumerist gap taxonomy

Journal article

Laws, E. 1992. Service analysis - a consumerist gap taxonomy. The Service Industries Journal. 12 (1), pp. 116-124. https://doi.org/10.1080/02642069200000008
AuthorsLaws, E.
Year1992
JournalThe Service Industries Journal
Journal citation12 (1), pp. 116-124
PublisherTaylor & Francis
ISSN0264-2069
Digital Object Identifier (DOI)https://doi.org/10.1080/02642069200000008
Publication dates
Print1992
Publication process dates
Deposited14 Jul 2011
Output statusPublished
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https://repository.canterbury.ac.uk/item/8639v/service-analysis-a-consumerist-gap-taxonomy

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