Measuring success of electronic trading in the insurance industry: operationalising the disconfirmation of expectations paradigm

Journal article

Fearon, C. and Philip, G. 2008. Measuring success of electronic trading in the insurance industry: operationalising the disconfirmation of expectations paradigm. Behaviour & Information Techology. 27 (6), pp. 483-493. https://doi.org/10.1080/01449290601177029
AuthorsFearon, C. and Philip, G.
Year2008
JournalBehaviour & Information Techology
Journal citation27 (6), pp. 483-493
PublisherTaylor & Francis
ISSN0144-929X
Digital Object Identifier (DOI)https://doi.org/10.1080/01449290601177029
Publication process dates
Deposited01 Mar 2011
Output statusPublished
Permalink -

https://repository.canterbury.ac.uk/item/84z27/measuring-success-of-electronic-trading-in-the-insurance-industry-operationalising-the-disconfirmation-of-expectations-paradigm

  • 98
    total views
  • 0
    total downloads
  • 0
    views this month
  • 0
    downloads this month

Export as

Related outputs

Developing new opportunities, entrepreneurial skills and product/service creativity: A ‘Young Enterprise’ (YE) perspective
Fearon, C., M. Furlotti, van Vuuren, W. and McLaughlin, H. 2019. Developing new opportunities, entrepreneurial skills and product/service creativity: A ‘Young Enterprise’ (YE) perspective. Studies in Higher Education. 46 (6), pp. 1081-1098. https://doi.org/10.1080/03075079.2019.1672643
Graduate employability, skills development and the UK’s universities business challenge (UBC) competition: a self-determined learning perspective
Fearon, C., van Vuuren, W., McLaughlin, H. and Nachmias, S. 2019. Graduate employability, skills development and the UK’s universities business challenge (UBC) competition: a self-determined learning perspective. Studies in Higher Education. https://doi.org/10.1080/03075079.2019.1576166
An investigation of the impact of data breach severity on the readability of mandatory data breach notification letters: evidence from U.S. firms
Jackson, S., Vanteeva, N. and Fearon, C. 2019. An investigation of the impact of data breach severity on the readability of mandatory data breach notification letters: evidence from U.S. firms. Journal of the Association for Information Science and Technology (formally Journal of the American Society for Information Science and Technology, JASIST). https://doi.org/10.1002/asi.24188
Evaluating an interactive PR and marketing simulation: a communities of practice approach
Pole, K. and Fearon, C. 2018. Evaluating an interactive PR and marketing simulation: a communities of practice approach.
Measuring HE learning gain: a holistic, self-reporting approach
McLaughlin, H., Fearon, C. and Nachmias, S. 2018. Measuring HE learning gain: a holistic, self-reporting approach.
The workforce and the labour market
McLaughlin, H. and Fearon, C. 2018. The workforce and the labour market. in: Managing Human Resources in the Shipping Industry: Aspects of HRM and Knowledge Management London Routledge.
Student perceptions of an enterprise education competition: a multi-methods perspective
Fearon, C., van Vuuren, W. and McLaughlin, H. 2017. Student perceptions of an enterprise education competition: a multi-methods perspective.
Capturing (self-determined) learning gain using personality measures and core trait self-evaluation: a new “learner profile matrix”
Fearon, C., Nachmias, S., McLaughlin, H. and Leatherbarrow, N. 2017. Capturing (self-determined) learning gain using personality measures and core trait self-evaluation: a new “learner profile matrix”.
Ways of working between third sector organizations and UK universities: are we getting it right?
Fearon, C., Sama, A. and van Vuuren, W. 2017. Ways of working between third sector organizations and UK universities: are we getting it right? Development and Learning in Organizations: An International Journal. 31 (4), pp. 17-20.
A conceptual framework for managing expectations in green IS implementation
Jackson, S. and Fearon, C. 2016. A conceptual framework for managing expectations in green IS implementation.
How might your staff react to news of an institutional merger? - A psychological contract approach
Senior, C., Fearon, C., McLaughlin, H. and Manalsuren, S. 2017. How might your staff react to news of an institutional merger? - A psychological contract approach. International Journal of Educational Management. 31 (3). https://doi.org/10.1108/IJEM-05-2016-0087
An exploratory study of eSafety in South Eastern (UK) academies
Bennett, J., Fearon, C. and McLaughlin, H. 2015. An exploratory study of eSafety in South Eastern (UK) academies.
Personal values, social capital and higher education student career decidedness: a new ‘protean’ informed model
Fearon, C., Nachmias, S., McLaughlin, H. and Jackson, S. 2016. Personal values, social capital and higher education student career decidedness: a new ‘protean’ informed model. Studies in Higher Education. https://doi.org/10.1080/03075079.2016.1162781
(eMAR) Deliverable 5.11 impact assessment of and policy implications for e-Maritime, European Commission, Seventh Framework Programme (FP7)
McLaughlin, H., Fearon, C. and Bojkova, V. 2015. (eMAR) Deliverable 5.11 impact assessment of and policy implications for e-Maritime, European Commission, Seventh Framework Programme (FP7). Brussels European Commission.
(eMAR) Deliverable 1.2, Policy, Legal and Standardisation Requirements Analysis Report, Seventh Framework Programme (FP7)
McLaughlin, H., Bojkova, V. and Fearon, C. 2015. (eMAR) Deliverable 1.2, Policy, Legal and Standardisation Requirements Analysis Report, Seventh Framework Programme (FP7). Brussels European Commission.
Exploring information technology (IT) strategy and processual alignment: an exploratory case study in higher education (HE)
Bowden, L., Fearon, C., Manship, S., Dee, T. and McLaughlin, H. 2014. Exploring information technology (IT) strategy and processual alignment: an exploratory case study in higher education (HE).
Aligning computing ethics for strategy making in higher education (HE): A contrarian view – who knows?
Bowden, L., Fearon, C., McLaughlin, H. and Jackson, S. 2015. Aligning computing ethics for strategy making in higher education (HE): A contrarian view – who knows? International Journal of Information and Learning Technology. 32 (1), pp. 2-16. https://doi.org/10.1108/IJILT-08-2014-0016
Investigating trait emotional intelligence among school leaders: demonstrating a useful self-assessment approach
Benson, R., Fearon, C., McLaughlin, H. and Garratt, S. 2014. Investigating trait emotional intelligence among school leaders: demonstrating a useful self-assessment approach. School Leadership & Management. 34 (2), pp. 201-222. https://doi.org/10.1080/13632434.2013.813450
Evaluating modern electronic trading and supply chain systems integration (SCSI): an analysis of the retail and banking sectors
Fearon, C. 2013. Evaluating modern electronic trading and supply chain systems integration (SCSI): an analysis of the retail and banking sectors.
The role of family, tradition and education in promoting entrepreneurship in India: an exploratory study
Tewari, V., Morris, L. and Fearon, C. 2013. The role of family, tradition and education in promoting entrepreneurship in India: an exploratory study.
Micro-ecopreneurs and the UK Food industry: short-term fad or sustainable reality?
Indaco-Patters, S., Fearon, C., Nolan-Long, C. and Warden, K. 2013. Micro-ecopreneurs and the UK Food industry: short-term fad or sustainable reality? Industrial and Commercial Training. 45 (6).
Exploring the role and influence of expectations in achieving VLE benefit success
Jackson, S. and Fearon, C. 2014. Exploring the role and influence of expectations in achieving VLE benefit success. British Journal of Educational Technology. 45 (2), pp. 245-259. https://doi.org/10.1111/bjet.12029
The Bologna Process in higher education: an exploratory case study in a Russian context
Esyutina, M., Fearon, C. and Leatherbarrow, N. 2013. The Bologna Process in higher education: an exploratory case study in a Russian context. Quality Assurance in Education. 21 (2).
Conceptualising work engagement: an individual, collective and organisational efficacy perspective
Fearon, C., McLaughlin, H. and Morris, L. 2013. Conceptualising work engagement: an individual, collective and organisational efficacy perspective. European Journal of Training and Development. 37 (3).
Understanding port and regional relationships: a new cooperation/competition matrix
McLaughlin, H. and Fearon, C. 2013. Understanding port and regional relationships: a new cooperation/competition matrix. Maritime Policy & Management. 40 (3), pp. 278-294. https://doi.org/10.1080/03088839.2013.782966
Organizational grief: an emotional perspective on understanding employee reactions to job redundancy
Davey, R., Fearon, C. and McLaughlin, H. 2013. Organizational grief: an emotional perspective on understanding employee reactions to job redundancy. Development and Learning in Organizations: An International Journal. 27 (2), pp. 5-8. https://doi.org/10.1108/14777281311302012
Making the case for ‘techno-change alignment’: a processual approach for understanding technology enabled organisational change
Fearon, C., Manship, S., McLaughlin, H. and Jackson, S. 2013. Making the case for ‘techno-change alignment’: a processual approach for understanding technology enabled organisational change. European Business Review. 25 (2), pp. 147-162. https://doi.org/10.1108/09555341311302648
Service orientation and dynamic capabilities in Chinese companies: a macro-analytical approach
Fearon, C., Yang, Y., McLaughlin, H. and Duysters, G. 2013. Service orientation and dynamic capabilities in Chinese companies: a macro-analytical approach. International Journal of Quality & Reliability Management. 30 (4).
Horizontal port competition and cooperation strategies: exploring future (policy) options towards 2030
McLaughlin, H. and Fearon, C. 2011. Horizontal port competition and cooperation strategies: exploring future (policy) options towards 2030.
Ports and the e-maritime agenda: challenges and opportunities
McLaughlin, H. and Fearon, C. 2014. Ports and the e-maritime agenda: challenges and opportunities. in: Vanelslander, T. (ed.) Ports and Maritime Experts Meeting: A Policy and Management Perspective Department of Transport and Regional Economics: University of Antwerp.
Entrepreneurial learning and the IBM Universities Business Challenge: an experiential learning perspective
van Vuuren, W., Fearon, C., Van Vuuren-Cassar, G. and Crayford, J. 2014. Entrepreneurial learning and the IBM Universities Business Challenge: an experiential learning perspective. in: Fayolle, A. and Redford, D. (ed.) Handbook on the Entrepreneurial University Cheltenham Edward Elgar.
Entrepreneurial learning and the IBM Universities Business Challenge
van Vuuren, W., Fearon, C. and Cardwell, P. 2012. Entrepreneurial learning and the IBM Universities Business Challenge.
Exploring sustainability in social enterprise: a comparative Polish and UK perspective
Warden, K., Fearon, C. and McLaughlin, H. 2012. Exploring sustainability in social enterprise: a comparative Polish and UK perspective.
Measuring and evaluating IS expectations and benefit success from B2B electronic trading: a new survey approach
Fearon, C., McLaughlin, H. and Jackson, S. 2014. Measuring and evaluating IS expectations and benefit success from B2B electronic trading: a new survey approach. Behaviour & Information Techology. 33 (4), pp. 308-317. https://doi.org/10.1080/0144929X.2012.690781
Organisational grief and work engagement: a case study of departmental restructuring in the public sector
Davey, R., Fearon, C., Morris, L. and McLaughlin, H. 2012. Organisational grief and work engagement: a case study of departmental restructuring in the public sector.
Exploring the role of sustainability in social enterprise: case studies of six social enterprises in Kent
Warden, K., Fearon, C., Morris, L. and McLaughlin, H. 2012. Exploring the role of sustainability in social enterprise: case studies of six social enterprises in Kent.
Affirming entrepreneurial education: learning, employability and personal development
Crayford, J., Fearon, C., McLaughlin, H. and van Vuuren, W. 2012. Affirming entrepreneurial education: learning, employability and personal development. Industrial and Commercial Training. 44 (4), pp. 187-193. https://doi.org/10.1108/00197851211231450
Policing the ‘Drugs Intervention Programme’ (DIP): an exploratory study of the Southern UK Policing Region
Hancock, J., Fearon, C., McLaughlin, H. and Fielden, B. 2012. Policing the ‘Drugs Intervention Programme’ (DIP): an exploratory study of the Southern UK Policing Region. Policing: A Journal of Policy and Practice. 6 (4), pp. 431-442. https://doi.org/10.1093/police/par059
Volunteer management: an exploratory case study within The British Red Cross
Waikayi, L., Fearon, C., Morris, L. and McLaughlin, H. 2012. Volunteer management: an exploratory case study within The British Red Cross. Management Decision. 50 (3), pp. 349-367. https://doi.org/10.1108/00251741211216188
Investigating the value of restorative practice: an action research study of one boy in a mixed secondary school
Standing, V., Fearon, C. and Dee, T. 2012. Investigating the value of restorative practice: an action research study of one boy in a mixed secondary school. International Journal of Educational Management. 26 (4), pp. 354-369.
Blended learning in Higher Education (HE): conceptualising key strategic issues within a Business School
Fearon, C., Starr, S. and McLaughlin, H. 2012. Blended learning in Higher Education (HE): conceptualising key strategic issues within a Business School. Development and Learning in Organizations: An International Journal. 26 (2), pp. 19-22. https://doi.org/10.1108/14777281211201196
Using student group-work in higher education to emulate professional communities of practice
Fearon, C., Tan, Y. and McLaughlin, H. 2012. Using student group-work in higher education to emulate professional communities of practice. Education and Training. 54 (2/3), pp. 114-125. https://doi.org/10.1108/00400911211210233
Towards a new social enterprise governance (SEG) conceptual framework
Morris, L. and Fearon, C. 2011. Towards a new social enterprise governance (SEG) conceptual framework.
An exploratory study of employee motivation and empowerment at Sainsbury’s
Merrick, I., Fearon, C. and Morris, L. 2011. An exploratory study of employee motivation and empowerment at Sainsbury’s.
Performance assessment of EDI-based supply chain management
Fearon, C. and Philip, G. 2000. Performance assessment of EDI-based supply chain management.
Assessing the benefit success from Electronic Data Interchange (EDI) using confirmation and disconfirmation of expectations paradigm
Philip, G. and Fearon, C. 1999. Assessing the benefit success from Electronic Data Interchange (EDI) using confirmation and disconfirmation of expectations paradigm. in: Muffato, M. and Pawar, K. (ed.) Logistics in the Information Age: Proceedings of the 4th International Symposium on Logistics, Florence, Italy, 11-14 July 1999 Padova SGE. pp. 713-718
Value of blended learning in university and the workplace: some experiences of university students
Fearon, C., Starr, S. and McLaughlin, H. 2011. Value of blended learning in university and the workplace: some experiences of university students. Industrial and Commercial Training. 43 (7), pp. 446-450. https://doi.org/10.1108/00197851111171872
An empirical study of the use of EDI in supermarket chains using a new conceptual framework
Fearon, C. and Philip, G. 1999. An empirical study of the use of EDI in supermarket chains using a new conceptual framework. Journal of Information Technology. 14 (1), pp. 3-21. https://doi.org/10.1080/026839699344719
Self assessment as a means of measuring strategic and operational benefits from EDI: the development of a conceptual framework
Fearon, C. and Philip, G. 1998. Self assessment as a means of measuring strategic and operational benefits from EDI: the development of a conceptual framework. European Journal of Information Systems. 7 (1), pp. 5-16.
Managing expectations and benefits: a model for electronic trading and EDI in the insurance industry
Fearon, C. and Philip, G. 2005. Managing expectations and benefits: a model for electronic trading and EDI in the insurance industry. Journal of Information Technology. 20 (3), pp. 177-186. https://doi.org/10.1057/palgrave.jit.2000036
Understanding e-government and e-governance: stakeholders, partnerships and CSR
Wong, K., Fearon, C. and Philip, G. 2007. Understanding e-government and e-governance: stakeholders, partnerships and CSR. International Journal of Quality & Reliability Management. 24 (9), pp. 927-943. https://doi.org/10.1108/02656710710826199
Evaluating e-government in Malaysia: an importance-performance grid analysis (IPA) of citizens and service providers
Wong, M., Philip, G. and Fearon, C. 2009. Evaluating e-government in Malaysia: an importance-performance grid analysis (IPA) of citizens and service providers. International Journal of Electronic Business. 7 (2), pp. 105-129. https://doi.org/10.1504/IJEB.2009.024623
Understanding the role of electronic trading and inter-organisational cooperation and coordination: a conceptual matrix framework
Fearon, C., Ballantine, J. and Philip, G. 2010. Understanding the role of electronic trading and inter-organisational cooperation and coordination: a conceptual matrix framework. Internet Research. 20 (5), pp. 545-562. https://doi.org/10.1108/10662241011084095