Interpreting and managing risk in a machine bureaucracy: Professional decision-making in NHS Direct

Journal article


Ruston, A. 2006. Interpreting and managing risk in a machine bureaucracy: Professional decision-making in NHS Direct. Health, Risk & Society. 8 (3), pp. 257-271. https://doi.org/10.1080/13698570600871729
AuthorsRuston, A.
Year2006
JournalHealth, Risk & Society
Journal citation8 (3), pp. 257-271
ISSN1369-8575
Digital Object Identifier (DOI)https://doi.org/10.1080/13698570600871729
Publication dates
PrintSep 2006
Publication process dates
Deposited16 Feb 2011
Output statusPublished
Permalink -

https://repository.canterbury.ac.uk/item/84wvz/interpreting-and-managing-risk-in-a-machine-bureaucracy-professional-decision-making-in-nhs-direct

  • 41
    total views
  • 0
    total downloads
  • 1
    views this month
  • 0
    downloads this month

Export as

Related outputs

Feasibility and evaluation of an emergency departmentā€based general practitioner streaming and treatment service
Aldus, C., Pope, I., Brainard, J., Ruston, Annmarie, Hughes, Gareth and Everden, Paul 2022. Feasibility and evaluation of an emergency departmentā€based general practitioner streaming and treatment service. Journal of Evaluation in Clinical Practice. https://doi.org/10.1111/jep.13797
Putting sheep scab in its place: A more relational approach
Smith, Alice E. O., Ruston, Annmarie, Doidge, Charlotte, Lovatt, Fiona and Kaler, Jasmeet 2022. Putting sheep scab in its place: A more relational approach. Preventive Veterinary Medicine. 206, p. 105711. https://doi.org/10.1016/j.prevetmed.2022.105711
Diabetes in the workplace - diabetic's perceptions and experiences of managing their disease at work: a qualitative study
Ruston, A., Smith, A. and Fernando, B. 2013. Diabetes in the workplace - diabetic's perceptions and experiences of managing their disease at work: a qualitative study. BMC Public Health. 13 (386). https://doi.org/10.1186/1471-2458-13-386
Chronic illness, self-management and techology: type 1 diabetes patients' views of the use of technology to communicate with health professionals about their disease
Ruston, A., Smith, A. and Fernando, B. 2012. Chronic illness, self-management and techology: type 1 diabetes patients' views of the use of technology to communicate with health professionals about their disease. Patient Intelligence. 4, pp. 71-78.
A realistic evaluation of the Independent Practice Placement Facilitation Project in NHS Eastern and Coastal Kent
Corbett, K., Smith, A. and Ruston, A. 2010. A realistic evaluation of the Independent Practice Placement Facilitation Project in NHS Eastern and Coastal Kent. Canterbury Canterbury Christ Church University.
If you feel that nobody wants you you'll withdraw into your own: Gyspy/Travellers networks and health care utilisation
Smith, D. and Ruston, A. 2013. If you feel that nobody wants you you'll withdraw into your own: Gyspy/Travellers networks and health care utilisation. Sociology of Health and Illness. 35 (8). https://doi.org/10.1111/1467-9566.12029
Community pharmacy in the primary health care team: realising the potential
Ruston, A., Sloane, H., Tremble, H., Calnan, M. and Lowen, N. 1998. Community pharmacy in the primary health care team: realising the potential. Centre for Health Services Studies, University of Kent.
Patient action in a cardiac event. Report to the British Heart Foundation
Ruston, A., Clayton, J. and Calnan, M. 1998. Patient action in a cardiac event. Report to the British Heart Foundation.
Community pharmacy wider roles project: report submitted to the Department of Health
Edmunds, J., Calnan, M., Ruston, A., Colwill, S., Knight, J., Woodward, J. and Stewart, A. 1999. Community pharmacy wider roles project: report submitted to the Department of Health. Centre for Health Services Studies, University of Kent.
Making effective decisions about hospital care: what information will patients need to be able to benefit from Choose and Book policy? Report to Medway Maritime Hospital Patient and Public Involvement Forum
Clayton, J. and Ruston, A. 2005. Making effective decisions about hospital care: what information will patients need to be able to benefit from Choose and Book policy? Report to Medway Maritime Hospital Patient and Public Involvement Forum.
A service evaluation: EllenorLions Hospices Children and Young Peoples Service: Executive Summary
Teasdale, D., Summers, K. and Ruston, A. 2011. A service evaluation: EllenorLions Hospices Children and Young Peoples Service: Executive Summary.
The rise and fall of complementary medicine in National Health Service hospitals in England
Cant, S., Watts, P. and Ruston, A. 2012. The rise and fall of complementary medicine in National Health Service hospitals in England. Complementary Therapies in Clinical Practice. 18 (3), pp. 135-139. https://doi.org/10.1016/j.ctcp.2012.05.004
Evaluation of paramedic practitioners
Ruston, A. 2009. Evaluation of paramedic practitioners. KSS Deanery.
Evaluation of GPStR (GP Speciality Training Registrars) placement in PCT (Primary Care Trust) project
Ruston, A. 2009. Evaluation of GPStR (GP Speciality Training Registrars) placement in PCT (Primary Care Trust) project. KSS Deanery.
Negotiating competency, professionalism and risk: the integration of complementary and alternative medicine by nurses and midwives in NHS hospitals
Cant, S., Watts, P. and Ruston, A. 2011. Negotiating competency, professionalism and risk: the integration of complementary and alternative medicine by nurses and midwives in NHS hospitals. Social Science and Medicine. 72 (4), pp. 529-536. https://doi.org/10.1016/j.socscimed.2010.11.034
Life after traumatic brain injury: the carer's trajectory
Ruston, A. 2007. Life after traumatic brain injury: the carer's trajectory. The International Journal of Interdisciplinary Social Sciences. 2 (3), pp. 159-164.
Isolation: A threat and means of spatial control. Living with risk in a deprived neighbourhood
Ruston, A. 2009. Isolation: A threat and means of spatial control. Living with risk in a deprived neighbourhood. Health, Risk & Society. 11 (3), pp. 257-268. https://doi.org/10.1080/13698570902907023
Promoting better health for patients with chronic obstructive pulmonary disease
Coakley, A. and Ruston, A. 2000. Promoting better health for patients with chronic obstructive pulmonary disease. The Journal of the Royal Society for the Promotion of Health. 120 (3), pp. 142-143.
Pulmonary disease and smoking: a case for health promotion
Coakley, A. and Ruston, A. 2001. Pulmonary disease and smoking: a case for health promotion. British Journal of Nursing. 10 (1), pp. 20-24.
Maintenance and repairs: an exploratory study into homeowners views on alternatives to grants
Stewart, J., Clayton, J. and Ruston, A. 2004. Maintenance and repairs: an exploratory study into homeowners views on alternatives to grants. Journal of Environmental Health Research. 3 (2).
Housing as a health determinant: is there consensus that public health partnerships are a way forward?
Stewart, J., Ruston, A. and Clayton, J. 2006. Housing as a health determinant: is there consensus that public health partnerships are a way forward? Journal of Environmental Health Research. 5 (2), pp. 87-94.
Accessing emergency care at the time of a heart attack: why people do not dial 999 for an ambulance
Ruston, A. 2001. Accessing emergency care at the time of a heart attack: why people do not dial 999 for an ambulance. The Journal of the Royal Society for the Promotion of Health. 121 (4), pp. 243-247. https://doi.org/10.1177/146642400112100408
Exercising for a healthy heart: A qualitative study of women's beliefs
Clayton, J. and Ruston, A. 2003. Exercising for a healthy heart: A qualitative study of women's beliefs. Health Education Journal. 62 (1), pp. 29-40. https://doi.org/10.1177/001789690306200104
Personal responsibility for private sector housing renewal: Issues in health improvement
Stewart, J., Clayton, J. and Ruston, A. 2006. Personal responsibility for private sector housing renewal: Issues in health improvement. Health Education Journal. 65 (1), pp. 73-83. https://doi.org/10.1177/0017896906066068
Encouraging and enabling low-income owner-occupiers to maintain their homes: An exploratory study
Stewart, J., Clayton, J. and Ruston, A. 2006. Encouraging and enabling low-income owner-occupiers to maintain their homes: An exploratory study. Property Management. 24 (5), pp. 449-463. https://doi.org/10.1108/02637470610710510
Women and 'safer sex' promotion: perceptions of risk and provision of effective interventions in different health care settings
Ruston, A. 1996. Women and 'safer sex' promotion: perceptions of risk and provision of effective interventions in different health care settings. Health Education Journal. 55 (4), pp. 404-412. https://doi.org/10.1177/001789699605500406
Patients' action during their cardiac event: qualitative study exploring differences and modifiable factors
Ruston, A., Clayton, J. and Calnan, M. 1998. Patients' action during their cardiac event: qualitative study exploring differences and modifiable factors. British Medical Journal (BMJ). 316, pp. 1060-1064.
Achieving re-professionalisation: factors that influence the adoption of an 'extended role' by community pharmacists: A national survey
Ruston, A. 2001. Achieving re-professionalisation: factors that influence the adoption of an 'extended role' by community pharmacists: A national survey. Journal of Social and Administrative Pharmacy. 18 (3), pp. 103-110.
Factors influencing community nurses' treatment of leg ulcers
Ruston, A. 2002. Factors influencing community nurses' treatment of leg ulcers. British Journal of Nursing. 11 (1), pp. 12-22.
Coronary heart disease: Women's assessment of risk--a qualitative study
Ruston, A. and Clayton, J. 2002. Coronary heart disease: Women's assessment of risk--a qualitative study. Health, Risk & Society. 4 (2), pp. 125-137. https://doi.org/10.1080/13698570220137024
Risk, anxiety and defensive action: general practitioner's referral decisions for women presenting with breast problems
Ruston, A. 2004. Risk, anxiety and defensive action: general practitioner's referral decisions for women presenting with breast problems. Health, Risk & Society. 6 (1), pp. 25-38. https://doi.org/10.1080/1369857042000193066
The research governance framework: implications for developing research in primary care
Meerabeau, E., Ruston, A. and Clayton, J. 2005. The research governance framework: implications for developing research in primary care. Journal of Research in Nursing. 9 (6), pp. 421-442. https://doi.org/10.1177/136140960400900602
Call management and delivery in NHS Direct: explaining variations in practice
Ruston, A. and Clayton, J. 2003. Call management and delivery in NHS Direct: explaining variations in practice. London Centre for Health Services Research.
The management of leg ulcers in the community: a multi-disciplinary experience in primary care
Ruston, A. and Lawes, M. 1999. The management of leg ulcers in the community: a multi-disciplinary experience in primary care. in: Humphris, D. and Littlejohns, P. (ed.) Implementing Clinical Guidelines: A Practical Guide Abingdon Radcliffe Publishing. pp. 63-76